Learn how to convert every phone inquiry for a family portrait into an appointment. What if as a bonus you got the customer involved for two more appointments at the same time? (Note: This program will also get Mom’s talking on Facebook about the good deal they received from your studio. This will then generate additional phone calls to your studio.)
How to begin – Print up a little certificate booklet containing 3 certificates each offering an 8×10 portrait (or some basic one pose package) and basic sitting. Price this booklet so that you get the regular price for the first session and 8×10 and then add in your production costs (shipping, prints etc) for the other two sessions. Round this total of the three sessions to anything that you find you have success with ($49, $69, $89). Realize that people first calling and asking prices are usually shocked by $100+ quotes for one picture. Everyone will be telling them numbers like this. You will be different because you have not only taken care of this picture opportunity but their next two needs during the next year or two. This is a big savings in the customers mind. Now when someone calls shopping for a deal, have you got it! Explain you have a special 3 sitting package that can be used by their family during the next 1-2 years. This could be of the kids, the entire family, mom & dad, grandma & grandpa, the puppy, their senior or a wedding portrait etc. The neat part is that by making the advance purchase they get a super deal. They get three for less than the cost of two. You should also have special additional print prices that go along with this plan.
Of course you need to talk about more than price. Remember this, People buy on emotions, so you still have to get them involved thinking of all the wonderful memories this portrait will preserve for them and excited about you doing the picture. Logic (a sale, good value, service etc.) though keeps this sold and them happy.
Part of your price presentation should be to mention the total regular price of all three sessions and prints. Example: This is a $350 value normally priced at $249 and with the Family Plan today all three sessions and three prints are only $89. If you have never watched TV infomercials, spend some time there. Follow their methods of presenting their products and prices. You might even have a ‘but there’s more’ offer to add to your family plan for those who take the offer right now with out ‘thinking it over’ or calling back. You might include a fourth session for only the shipping and handling. Any kind of small bonus will work.
Phone Sales Suggestions – The Studio Phone rings.
Customer – I’m calling about a family picture, how much are your 8×10’s?
Studio – It’s great you called today! (This gets the customers attention and helps diffuse the need to start talking about money right away.) We’re right in the middle of; just starting; in the final two weeks of; our annual super something special. Could I ask how you heard of our studio? When was the last time you had your family picture made? When do you suppose you will be having the next picture made? I see that this is something pretty special to you since it is something you don’t have done just everyday and I’m sure you’ll want everything done just right, won’t you? Ask questions about the number of people in their family, who normally gets copies of the photograph and when they were planning on presenting the photographs. These questions will help qualify this customer, IE do you want to offer them a Family Plan. If they only have one 8×10 from a sitting you don’t want them for a customer. On the other hand if they have lots of relatives and friends who always get a picture they would be great prospects for a family plan. The additional photo print sale is what makes this profitable for the portrait studio. The customer gets the additional sittings and special duplicate print prices as their reward for being a loyal repeat customer. Everyone wins.
Refunds – If someone moves and asks for a refund of the unused coupons they get the costs that the remaining coupons are worth. Spell this out in writing on the coupon certificate you provide.
Extra Hints – During the first sitting/sales cycle find out who and when they would like the other pictures made. You could go through your card file and remind these people of their need for a sitting, helping you to fill in slow times. Offer your family portrait plan to a current customer you want to give something extra. Sell the plan to current customers to be used by them as a photo gift to one of their friends or relatives. Donate a few plans to charity auctions.
The goal of your Family Portrait Plan is two fold. One – get today’s sitting by being different and offering the great value and service of a Family Plan. Secondly – you want future sessions committed to your photography studio and the Family Plan accomplishes this goal.
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